We visited THABALEDI as a family to celebrate Christmas, and it turned out to be the worst holiday experience we’ve ever had.
We arrived on Christmas Eve, having left our beautiful homes with clean pools, expecting a peaceful family getaway. Instead, we arrived at a dirty and poorly maintained place. The houses were filthy, the bedding was dirty, and there is no housekeeping at all.
Shortly after our arrival, the electricity went off. Annie, the manager, was extremely rude and unhelpful. She told us there was nothing she could do and that electricity can be off for up to four days, claiming it goes off whenever it rains. She showed no remorse or concern, completely ruining our Christmas. She said we must come buy candles at her store. She knows she has electricity issues but no solution, she doesn’t care about her clients and we paid alot of money since we booked 3 8sleepers.
There was no entertainment for the kids, pools not working, only one swimming pool, which was green with algae and unsafe.
On Boxing Day, Annie told us in our faces that if we make noise, she will switch off the lights, which clearly proves that the power cuts are deliberate. And she switched off the lights although we were not making noise. When we asked for a refund and said we wanted to leave, she told us to go home and said we would not get our money back. We left our homes that has solar panels all of the dirty place. What a black Christmas we had!!
Because the place was dark and unsafe, I fell due to the many staircases, and one child also fell and injured her knee.
The treatment we received was unacceptable, unprofessional, and deeply disappointing. Annie’s behavior was hostile and racist, making the situation even worse.
Please do yourself a favour and avoid booking with THABALEDI. What was supposed to be a joyful Christmas family celebration turned into a stressful, unsafe, and heartbreaking experience.
