This was the most unpleasant camping experience we have ever had.
When we arrived on Saturday, we had to phone a number for reception. This number was only answered on the third try. Annelie sounded confused and asked us to remind her about our booking. The gate was then opened, and upon our arrival at our "Luxury Campsite," we were surprised and disappointed to see that old gecko droppings were on the shower and bathroom floor. There was no toilet paper, and it was evident that the bathroom/shower facility had not been cleaned in months. The rack in the shower was disgusting and rusted.
We found the rest of the area in the same state. The floor was dirty and covered with leaves and dust, and the kitchen sink was rusted and dirty as well. The geyser leaked, and by day two, I had to stand in water to wash dishes. The previous braai ashes were dumped just behind the boma area, with no one coming daily to clean the braai or anything.
The swimming pool was green and disgusting, and some of the chairs around the pool were broken and in poor condition.
By Tuesday, three days after our arrival, not one person came to us to greet us or ask us if all was okay. There is no cellphone reception, so we felt unsafe, especially also experiencing the cold welcoming. How do you phone, or how do you get help in this dark camp with no cellphone reception?
As we drove out on Tuesday morning for the day, Annelie was on her way out from the swimming pool, not recognizing us behind her. Only when we stopped, she must have realized something was wrong and turned to come and greet us. We then expressed our unhappiness, and she undertook to send a plumber out the same day. When we came back later in the day, we could see the bathroom and shower were cleaned and the geyser fixed because of parts lying around. We felt like they did not care enough about guests to make sure everything had been taken care of and cleaned before we came.
We originally booked for 10 days but left after 5 days. Never again!
